Loyalty programme terms

The loyalty programme is operated by TURET PRAGA s.r.o., company ID 19924828, VAT ID CZ19924828, registered office in Prague, venue at Lublaňská 695/30, 120 00 Prague 2 – Vinohrady (“TURET”). Contact: info@turet.cz, +420 602 357 632.

Participation is voluntary and free of charge. You can join at the venue with our staff after agreeing to these terms.
The programme is for persons over 18. One person may hold one membership. The card (code and QR) is not transferable.
Membership starts when you are registered and give your consent. We tell you about your new card in a single email (if an email address is provided) and send no other messages because of the membership.

Under the current rules, members can earn stamps, and possibly points, for purchases at TURET. Which items earn a stamp, how many stamps lead to a reward (and, if applicable, how many crowns of spend equal one point) is published on the loyalty card page and at the venue.
Points are calculated from the price paid after discounts, including VAT. No points or stamps are awarded for buying or redeeming vouchers, for tips, for cash rounding or for items received free of charge.
Items to which a discount applies (promotion, discount code, reward or any other discount) earn no stamps or points. The loyalty programme is not combined with promotions.
Points and stamps are added after payment when the staff attach the member to the bill (by showing the card or giving a phone number or email). Adding them to an already paid bill afterwards is not guaranteed.

Points or stamps can be exchanged for rewards from the current offer shown on the card (for example a discount on the bill or an item free of charge). The staff choose and apply the reward; it is applied automatically at payment.
A reward cannot be paid out in cash or transferred to another person. It is applied as a price discount at payment, applies only to the item types indicated, and does not apply to vouchers. It may have a limited validity shown on the card.
Rewards and discount promotions may not be combined on the same item. TURET decides according to the rules of the promotion and the staff will point this out at payment.

Points expire if the member makes no purchase and redeems no reward for the period shown on the card (in months). You can see the expiry date on the card.
Membership ends after 36 months without any activity. Points, stamps and unused rewards then expire.

If a purchase is cancelled or refunded (credit note), points and stamps for the refunded part are removed. If they have already been used, the points balance may temporarily drop and later purchases will offset it.
A reward applied to a fully cancelled purchase is returned to the member for later use, unless it has expired.

A member can leave the programme at any time with our staff or by email at info@turet.cz. Consent can be withdrawn at any time; withdrawal ends the membership and resets points, stamps and unused rewards.
TURET may exclude a member in case of abuse of the programme (for example unauthorised crediting or forged cards).
TURET may change these terms, the crediting rules and the offer of rewards, or end the programme. It will announce this at least 30 days in advance on the card page and at the venue. Points and rewards already earned can be used until the end of that period.

The processing of personal data in the programme is described below under “Information on the processing of personal data in the programme” and in the privacy policy on turet.cz.

These terms are governed by the law of the Czech Republic. A consumer may also resolve a dispute out of court with the Czech Trade Inspection Authority (www.coi.cz).
The current version of the terms is always available on this page.

Information on the processing of personal data in the programme

The controller is TURET PRAGA s.r.o., company ID 19924828, info@turet.cz. We process data to run the loyalty programme: keeping membership records, adding points and stamps, applying rewards and documenting these actions.
The legal basis is your consent (Art. 6(1)(a) GDPR) given when you join. You can withdraw consent at any time by leaving the programme; withdrawal does not affect the lawfulness of processing before it.

Name, email and/or phone, language, card code, date of joining, history (date and value of purchases, points and stamps added or removed, rewards and discount codes used), optionally preferences from a fixed list (for example a favourite wine style) and a staff note.
We do not store health data (for example allergies, diets, illnesses). We discuss allergens with you when taking your order.

From the purchase history (number of visits, spend, last visit) we work out entitlement to points, stamps and rewards and keep internal operating overviews. We do not send you targeted marketing offers based on this history. News is sent only on the basis of a separate consent. No decisions with legal effects are taken automatically.

For the duration of the membership. After you leave the programme we reset points, stamps and unused rewards and keep the history for at most 12 months in case of a complaint or dispute, then delete it. After 36 months of inactivity the membership ends automatically.
Accounting and tax documents from the till (receipts, invoices) are kept separately as required by law, regardless of programme membership.

Processors: the hosting and database provider and the email sending provider (one message when the card is created). We do not pass data to other parties for their own purposes.
You have the right of access, rectification, erasure, restriction, portability and to withdraw consent (info@turet.cz). You can lodge a complaint with the Czech Office for Personal Data Protection (www.uoou.cz).